Data Deletion Instructions

This page explains how to delete your data from Facile, whether you are a merchant running a store or a customer who bought from one.

Merchants: delete from your dashboard

Sign in and open your store settings. From there you can delete products, customers, orders, and conversations, disconnect Instagram/Meta/Google integrations (which immediately deletes the stored access tokens and stops further processing), or close the store entirely.

Store customers: contact the merchant

If you bought from a store hosted on Facile, the merchant controls your order and contact data. Contact the store directly (reply to your order confirmation or use the store's contact details) and ask them to delete it — merchants can remove customer data from their dashboard at any time.

Request deletion from us

Email contact@facile-dz.com from your account email address, state what you want deleted (account, store, messages, or everything), and we will verify your identity and complete the request within 30 days.

What happens after deletion

Deleted data is removed from production systems immediately. Encrypted backups expire on their normal cycle within 90 days. We keep only records the law requires us to retain (such as invoices), and never for marketing.

Meta and Instagram data

Disconnecting the integration in your dashboard deletes access tokens at once and stops new data from flowing. Removing Facile at facebook.com → Settings → Apps and websites stops future sharing from Meta's side. To purge message history already stored, email us as described above.

Contact

For any deletion question or request, email contact@facile-dz.com.